Question 1

How do I provide access to my home/ office?

Accepted Answer

It’s totally up to you. You can stay, or you can leave a key, code or access instructions, whichever you prefer. We’ll respect your schedule and space.

Question 2

How should I prepare for my first cleaning appointment?

Accepted Answer

It helps if you pick up clutter, pet toys, and belongings from floors and surfaces. That gives our team a clear space to clean efficiently and effectively.

Question 3

What happens if I’m not satisfied with the cleaning?

Accepted Answer

Your satisfaction is important to us. If something doesn’t meet your expectations, please let us know promptly and we will address it to make it right.

Question 4

Do I have to sign a long-term contract for recurring cleanings?

Accepted Answer

No, we offer flexible options. You’re welcome to schedule recurring services with no extended contract, giving you freedom and control.

Question 5

What if I need to cancel or reschedule a cleaning?

Accepted Answer

We understand things come up. We simply ask that you provide a notice (e.g., 24 hours) so we can adjust our schedule accordingly. Specific policies may vary.

Question 6

How far in advance should I book a cleaning?

Accepted Answer

The sooner the better, popular time slots fill up quickly. For recurring services, setting up your schedule in advance ensures you get the day and time you prefer.

Question 7

Do you service commercial offices as well as homes?

Accepted Answer

Yes, we provide both residential and commercial/office cleaning services. We’ll tailor the service to the needs of your business or workspace environment.

Question 8

What if I have any specific requests?

Accepted Answer

If you have any special requests, please let us know. We’re happy to accommodate your wishes best way we can.

Frequently Asked Questions

Frequently Asked Questions

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